Luxury Experiences Around The World

Where do your experiences go?

We currently have publicly launched packaged experiences in Paris, New York City, and London. However, we are experts at providing personalized experiences all over the world, and invite you to contact us no matter where your ideal trip will take you.

How do we meet our guide?

Prior to your experience you will be given a designated meeting spot where your guide will be waiting for you.

How do the experiences work?

Select your experience and submit your info at the bottom of the form of your selected experience page. Next we will have you answer a few questions about yourself and those traveling with you to help us craft or suggest the best route for your trip. After our conversation and the trip is chosen you will then submit your deposit and complete your payment. Prior to your experience you will receive your designated meeting location, your itinerary, as well as all contact information for your tour guide. On the day of your experience please make sure to arrive at the designated meeting spot 10 minutes before the start time – if you get lost or are running late please call your guide to let them know.

What if we are shopping for certain items?

Not to worry, these questions will be asked and answered through our questionnaire and intro discussion to ensure that you are guided into the perfect stores for your needs.

What if we have a large group?

We welcome them! Many of our experiences are specifically arranged for large groups (see our Bespoke Occasions page), and we take “The more, the merrier” as gospel.

What if it is raining on the day of my trip?

Experiences will not be canceled due to rain because as beautiful as Paris is, it does rain here, too! However we will make arrangements to use cars instead of walking, if preferred.

What is the mode of transportation during experiences?

Many of our shopping experiences are done on foot, which allow you to truly experience Paris the way Parisians do. Our bigger experiences and bespoke packages can deal with other transportation, with the option for use of metro, taxi and/or car service. This depends on your wants and needs as well as the route that we have planned for you.

Are close protection services available?

We understand that ensured personal safety is a personal choice, and we can provide those services when requested.

When should we make a reservation?

It is best to make the reservation once you are 100% positive that you will be in Paris on specific dates.

How many people for each experience?

Our group experiences are limited to 6-8 people. For larger groups please contact us so that we can discuss comfortable options and accommodations with you.

Are tips included?

No, but our guides appreciate them!

What if we can’t make the experience?

We understand that things come up and you might not be able to make the tour. All cancellations made 72 hours prior to the time of your trip are fully refundable, those made up to 24 hours prior are 50% refundable, any cancellations made less than 24 hours prior are non-refundable. All refunds exclude the non-refundable deposit.
*All initial deposits are non-refundable*

What are your Terms and Conditions?

Please click here to view our Terms and Conditions and our Privacy Policy.

For the Chloe Johnston Shop, what is your Return Policy?

All purchases made online may be returned to the below address for a full refund or exchange within 30 days of original purchase. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by the original receipt. Merchandise may be returned by one of the following methods:

Chloe Johnston Shop Shipping Method

Ship on Your Own

  • Please send email immediately to the below email address for return location by mail.
  • You must include the following items when returning the merchandise: Full name, billing address, original purchase price, approximate date of purchase
  • Once we have received the merchandise we will begin processing your refund

Any other questions you may have that have
not been answered please email us at
[email protected]