Terms and Conditions of Travel
PLEASE READ THESE TERMS AND CONDITIONS OF TRAVEL AND THE BOOKING CONDITIONS CAREFULLY BEFORE REGISTERING WITH OR RESERVING WITH Chloe Johnston Experiences.
Chloe Johnston Experiences is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. We are committed to strictly controlling the use of any information you provide to Chloe Johnston Experiences. Find out how by reading the following:
Your participation in this program is accepted only in accordance with and expressly conditioned upon, your (and your parent or legal guardian if you are a minor) acceptance of these Terms and Conditions of Travel and the Booking Conditions as evidenced by your electronic acceptance via click and accept and/or some other similar mode/manner or your participation in this program. If you do not agree to these Terms and Conditions of Travel or the Booking Conditions, you may not enroll or participate in the program.
We reserve the right, at our discretion, without notice to you, to change, modify, add, or remove portions of these Terms and Conditions of Travel or the Booking Conditions at any time. Please check these Terms and Conditions of Travel periodically for any changes. These Terms and Conditions of Travel supersede any other warranties, representations, or terms or conditions unless they are expressly stated in these Terms and Conditions of Travel.
Chloe Johnston Experiences, its employees, officers, directors, successors, and agents does not own or operate any entity which is to or does provide goods or services for your trip including, for example, lodging facilities, airline, vessel, motorcoach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors. As a result, Chloe Johnston Experiences is not liable for any negligent or willful act or failure to act of any such person or entity or of any third party.
In addition and without limitation, Chloe Johnston Experiences is not responsible for any injury, loss, death, inconvenience, delay, refunds, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, pandemics, illness, disease, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failures of any means of transportation, or for the failure of any transportation mechanism to arrive or depart on time. Also be advised that foreign air-condition systems in public places, hotels, and motorcoaches are not up to U.S. standards.
If due to weather, flight schedules, or other uncontrollable factors you are required to spend an additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Baggage is entirely at the owner’s risk. The right is reserved to decline or accept or retain any person as a member of these trips at any time. In any such event, Chloe Johnston Experiences’ sole obligation is to refund for any unused accommodations or other trip features. Traveler certifies not to have any mental, physical, or other condition or disability that would create a hazard for himself/herself or other travelers.
Chloe Johnston Experiences reserves the right to change the itinerary or trip features at any time and for any reason, with or without notice and/or substitute hotels of a similar category for those listed on our website and sample itinerary, and Chloe Johnston Experiences shall not be liable for any such changes. From time to time a tour departure may be canceled for lack of participation. In such a case, the operator’s sole responsibility is to provide a refund without any other liability whatsoever.
Risk of Travel: COVID-19
Chloe Johnston Experiences LLC has no special knowledge of dangers during travel or at destinations. For information related to such hazards, we recommend going to the State Department travel website at www.travel.state.gov, click on “Find International travel Information,” then click on “Country Information,” and fill in the name of the destination country or state. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country or state. For destination information specific to COVID-19, we recommend visiting IATA’s COVID-tracking site in addition to the State Department site. It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions concerning the risks of COVID-19. Our cancellations or postponements policy can be found under the “Cancellation or Refunds” section.
Ultimately it is your responsibility to understand and abide by all requirements and restrictions when traveling. This may include the following: health affidavit forms; health screenings before departure and/or upon arrival; temperature screenings before departure and/or upon arrival; travel reason affidavit forms; online travel authorizations; airline safety & health requirements, such as health forms, screenings, face coverings; in-country requirements, such as periodic temperature checks, quarantine, face coverings; visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine, or deportation at your expense. Chloe Johnston Experiences LLC is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. In addition and without limitation, Chloe Johnston Experiences LLC is not responsible or liable for any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services, whether resulting from, but not limited to, acts of God or force majeure, illness, disease, COVID-19, acts of war or civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, mechanical or other failures of airplanes or other means of transportation, or any failure of any transportation mechanism to arrive or depart on time before, during, or after the participant’s trip.
Your itinerary may include accommodation services at properties and/or ancillary services such as transfers, airfare, tours, and activities, etc. that will be provided by independent third party owners and/or operators that are not owned and/or managed by Chloe Johnston Experiences LLC (“Third Party Service Providers”). Chloe Johnston Experiences LLC is not in a position to validate or dictate their health and safety protocols which will vary between Third Party Service Providers. As a result, we cannot confirm the standard to which Third Party Service Providers protocols adhere to and as such, we cannot accept any form of liability (in the broadest terms) should you (or any member of your party) contract an infectious disease (including COVID-19) when using the services of a Third Party Service Provider. The same will apply with respect to public areas (i.e., landmarks, public venues, sightseeing venues, etc.) that you may wish to visit. Third-Party Service Providers do not have any control over health and safety protocols followed at public areas or any action(public member that which may cause an infection of an infectious disease.
As with any protocol, the measure of success in implementing a process or procedure under a protocol will be determined by the level of compliance and adherence to the relevant processes and procedures prescribed by the relevant protocol. Chloe Johnston Experiences LLC will ensure full compliance by its management, employees, and contractors with the Health and Safety Protocol, & Chloe Johnston Experiences LLC cannot accept any liability in the event of a guest(s) contracting an infectious disease (including COVID-19) as a direct or indirect result of complying or adhering to Health and Safety Protocol.
Cancellations and Refund Policy
If you need to cancel or change your trip, you should contact Chloe Johnston Experiences LLC immediately, in writing, via email. Specific fees will apply calculated as of the date and the cancellation policy of our external partners, depending on the services. Chloe Johnston Experiences LLC is not responsible for the cancellation policy or fees with our external partners.
Chloe Johnston Experiences LLC Cancellation Policy exclusive of external partners
- 90 days before departure date 50% refundable
- 61-89 days before departure 25% refundable
- <60 days before departure non-refundable
Alternatively, trips can be rescheduled depending upon availability and are subject to price changes for air/lodging/transportation/experiences/miscellaneous fees.
If the participant has purchased a ticket via Chloe Johnston Experiences LLC and then cancels, as part of the booking fee, we will go back to a ticket agent to find out what if any of the tickets can be refunded or used for future travel, based on Chloe Johnston Experiences LLC and airline policy. All airline tickets are governed by different rules related to the cost of the ticket. In some cases, the ticket may be non-changeable and non-transferable, so it would be a complete loss, while other tickets can be changed for a fee to be used in the future. For all of these reasons, we recommend all participants purchase a Trip Protection Plan for protection against trip cancellation, modification, unforeseen circumstances, delayed flights, additional costs incurred due to events that may happen as part of travel, medical or family emergencies, lost baggage situations, full medical coverage abroad, and more.
We are not responsible for costs incurred by travelers in preparing for a program that is altered or canceled. We are not responsible for airfare purchased for a trip that is changed or canceled. These are items that should be covered by the insurance policy purchased. It’s the purchaser’s sole responsibility to determine the extent to which the chosen policy covers any event. An example of a travel insurance policy can be found on the Allianz Travel Insurance website.
Chloe Johnston Experiences LLC reserves the right to cancel or change the program itinerary, location, dates, or duration for any reason at any time. We are not responsible for costs incurred in preparing for a program that is altered or canceled. We are not responsible for airfare purchased for a trip that is changed or canceled.
We assume no responsibility for any delay, cancellation, or strike of flights, public transportation such as buses, trains, ferries, metros, and the like) and reserve the right to organize alternate transport as necessary. Any additional costs incurred as a result of these delays or cancellations are your responsibility and expense.
Credit Cards/Cancellation Fees
Chloe Johnston Experiences LLC reserves the right to charge additional fees for returned payments, canceled cards, chargebacks, credit card changes, invalid credit cards, failure to provide Chloe Johnston Experiences LLC with a credit card that is valid for the entire duration of the trip(s), and cancellations as a result of your failure to comply with any requests by Chloe Johnston Experiences LLC. The fee assessed shall be $250 per person plus 5% of the total transaction.