Personal information we collect and how we collect it
To make travel arrangements and provide other services to you, we will collect personal information from you, including but not limited to:
• your name, your mailing address, your phone number, email address and birthday;
• travel preferences such as seat, special meals, and airline preferences;
• information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs;
• personal information provided to customer-service representatives to research and resolve issues or questions; and
• payment information, including but not limited to your credit card number, card type, cardholder name, expiration date, and billing address.
We may also collect personal information when you sign up for our email newsletter. You may receive emails from us about company information, newest tours and partners, industry information, or other travel opportunities with Chloe Johnston Experiences.
How do we use the information collect and with whom it is shared
When you make travel arrangements with Chloe Johnston Experiences and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), and fulfill any customer service requests. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include, but are not limited to, appropriate airlines and other travel suppliers, credit card merchant services, airline reservation systems, and other global distribution systems.
These service providers will disclose information about your traveler profile to hotel, airline, rental car, and other travel suppliers whose products you have purchased. Although Chloe Johnston Experiences attempts to select travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission.
Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase through Chloe Johnston Experiences. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation. In addition to processing, confirming and fulfilling the travel or other services you request, Chloe Johnston Experiences may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use personally identifiable information to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about new tours and services and other travel opportunities from Chloe Johnston Experiences or its marketing partners.
Although no personally identifiable information is collected, we monitor users’ navigation of our Web site in order to better understand and serve our customers. We may provide anonymous
statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners.
We may collaborate with other companies to offer you additional Products or Services, for example, through sweepstakes, raffles, and promotions. We will share personally identifiable
Chloe Johnston Experiences may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.
Security of your personal information
We recognize the importance of security for all personally identifiable information associated with our clients and use reasonable measures consistent with industry practices to protect
personally identifiable information under our control. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.
Questions, Comments, or Concerns
Other Information You Should Know