We have created this privacy policy to make our clients aware of what personally identifiable information we may collect, how that information will be used, with whom such information will be shared, and the security procedures we have implemented to protect our client’s privacy. Personally identifiable information includes information that can be linked to a specific individual, such as name, address, phone number or email address.

Personal Information We Collect And How We Collect It

To make travel arrangements and provide other services to you, we will collect personal information from you, including but not limited to:

• your name, your mailing address, your phone number, email address and birthday;
• travel preferences such as seat, special meals, and airline preferences;
• information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs;
• personal information provided to customer-service representatives to research and resolve issues or questions; and
• payment information, including but not limited to your credit card number, card type, cardholder name, expiration date, and billing address.

We may also collect personal information when you sign up for our email newsletter. You may receive emails from us about company information, newest tours and partners, industry information, or other travel opportunities with Chloe Johnston Experiences.

The information we collect depends on how you interact with us, the Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests. We collect information about you in various ways when you use our products, including information you provide directly, information collected automatically, and third-party data sources:

 

Information you provide us directly: We collect information you provide to us, such as your  first and last name, e-mail address, and phone number or any additional information you provide if you correspond with us. We also collect any messages you send through the website and may collect information you provide in User Content you post to the Service.

Information collected automatically: When you visit our website, some information is collected automatically. For example, when you visit our websites, our web servers automatically log your computer’s operating system, Internet Protocol (IP address), access times, browser type and language, the website you visited before our site, and your activity on our websites.

Cookies: When you visit our website, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser. We use cookies for a variety of purposes as described in this Privacy Policy including to help Ghost Inspector log you in faster, enhance your navigation through the site, remember your preferences and settings, advertising and analytics, combat fraud, analyze how our products perform, and fulfill other legitimate purposes. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

Clear gifs & web beacons: We may use clear images on our websites or in our emails sent to our users. We use web beacons to help us deliver cookies on our websites, count users who have visited those websites, gather usage and performance data, and to track which emails are opened and which links are clicked by recipients.

Third-party analytics and advertising: Our websites may include web beacons and cookies from third-party service providers. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content from third parties. Because your browser connects to those third parties’ web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.

The third-party analytics providers we use include: Google and SendGrid. Many third-party analytics providers allow you to opt-out from their collection or use. For more information, click on the links above.

Our third-party advertising partners include: Google, Twitter, Facebook, Pinterest, Flickr, Instagram, Aweber, SERPLab, Drift, and LinkedIn. Many of them are also members of the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA), which each provide a simple way to opt out of ad targeting from participating companies., which you can access at http://www.networkadvertising.org/managing/opt_out.aspx and http://www.aboutads.info/choices/.

Third-party sources: We also obtain information from third parties. We protect information obtained from third parties according to the practices described in this policy, plus any additional restrictions imposed by the source of the information. These third-party sources include:

 

• Applications and services, such as social networks, that make users’ information available to others;

 

• Service providers that help us determine your device’s location based on its IP address to customize certain products to your location;

• Partners with which we offer co-branded services or engage in joint marketing activities; and

• Publicly-available sources, such as open government databases or other data in the public domain.

 

 

How Do We Use The Information Collect And With Whom It Is Shared

When you make travel arrangements with Chloe Johnston Experiences and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), and fulfill any customer service requests. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include, but are not limited to, appropriate airlines and other travel suppliers, credit card merchant services, airline reservation systems, and other global distribution systems.

These service providers will disclose information about your traveler profile to hotel, airline, rental car, and other travel suppliers whose products you have purchased. Although Chloe Johnston Experiences attempts to select travel suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission.

Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase through Chloe Johnston Experiences. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation. In addition to processing, confirming and fulfilling the travel or other services you request, Chloe Johnston Experiences may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use personally identifiable information to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about new tours and services and other travel opportunities from Chloe Johnston Experiences or its marketing partners.

Although no personally identifiable information is collected, we monitor users’ navigation of our Web site in order to better understand and serve our customers. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners.

When you are on the Web site and are asked for personally identifiable information, you are sharing that information with Chloe Johnston Experiences and it will not be shared with third parties, except as set forth elsewhere in this privacy policy.

We may collaborate with other companies to offer you additional Products or Services, for example, through sweepstakes, raffles, and promotions. We will share personally identifiable information that is necessary for these other companies to provide the Products or Services that you have requested. This policy will not cover the use of your personally identifiable information by these other companies. We encourage you to read a company’s privacy policy before requesting any of its products or services.

Chloe Johnston Experiences may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.

We may also directly and individually communicate with you about new products, offers, promotions, and other information about our products and those of our selected partners

You may write to us at info@chloejohnston.com to change your preferences on promotional communications.

Other instances where we share your information: Ghost Inspector will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Ghost Inspector, our Users or others.

Security Of Your Personal Information

We recognize the importance of security for all personally identifiable information associated with our clients and use reasonable measures consistent with industry practices to protect personally identifiable information under our control. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.

We retain information for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different products, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.

European Data Protection Rights

If the processing of information about you is subject to European Union data protection law, you have certain rights with respect to that data:

• You can request access to, and rectification or erasure of, certain information;
• If any automated processing of information is based on your consent or a contract with you, you have a right to transfer or receive a copy of your information in a usable and portable format;

• If the processing of information is based on your consent, you can withdraw consent at any time for future processing;

• You can object to, or obtain a restriction of, the processing of information under certain circumstances; and

• For residents of EU, you can send us specific instructions regarding the use of your data after your death.

To make such requests, contact us at info@chloejohnston.com.

Questions, Comments, or Concerns

If you have questions or comments about this privacy policy, or if you are concerned that we have not followed the principles set forth in this privacy policy, please send an email to info@chloejohnston.com or write us at: Chloe Johnston Experiences, Inc, 136 Chester Road, Devon, PA 19333

Other Information You Should Know

This Privacy Policy was revised and posted on chloejohnston.com on November 14, 2013. Chloe Johnston Experiences may, in its sole discretion, revise this privacy policy at any time and all such revisions shall be effective when posted, so be sure to check back periodically. Privacy Policy changes will apply to the information collected from the date we post the revised Privacy Policy, as well as to existing information held by us. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account and/or by placing a prominent notice on our site. Use of the Website after such changes are posted, or as otherwise set forth in our email to you on this subject, shall constitute acceptance of such changes.